Quality Guarantee & Returns

Made Just for You. Backed by Our Quality Guarantee.

At NIKO BEAR APPAREL, every made-to-order item is created for your order. We want you to shop confidently, so we provide clear product information and stand behind the quality and accuracy of what you receive. If we make a fulfillment mistake or your item arrives damaged or defective, we will help put things right.

Our promise for damaged, defective or incorrect orders

If a physical item arrives damaged, materially defective, misprinted, or different from what you ordered because of a fulfillment error, please contact us within 30 calendar days of delivery whenever possible. Provide the order number, a description of the problem, and clear photos of the merchandise and any relevant labels or packaging. We will review the issue and offer an appropriate replacement or refund for a verified problem at no additional charge to you. Your rights under applicable law are not limited by this reporting request.

Photographic evidence for incorrect or damaged items

When reporting a wrong product, color, size, print, damage, or manufacturing defect, please include clear photos showing the actual physical item delivered and the reported issue. A photo of the whole item and a close-up of the affected area are especially helpful. Where relevant and available, please also photograph the shipping label or packaging.

A screenshot of the listing or order confirmation shows what was ordered, but does not by itself show what arrived. We may request additional information to verify the issue with our production partner before offering a voluntary replacement or refund. If photos are unavailable, please contact us anyway so we can discuss other evidence and next steps. These requests do not reduce rights under applicable law or marketplace buyer protections.

Before you order: sizes, colors and materials

Our apparel, accessories, and other printed merchandise are produced specifically for each order. Please review the size chart, fit description, material, colors, and product details carefully. If you have a sizing or product question, we are happy to help before you purchase.

Changes of mind and customer-selected mistakes

Because these are made-to-order goods, we do not offer returns, refunds, free exchanges, or free replacements for a change of mind, an incorrect size or color selected at checkout, or dissatisfaction with the fit or feel of an item that matches its description and is not defective, except where required by law. If you would like a different size, color, or style, you are welcome to place a new order at the listed price. We do not cover the cost of replacement production or shipping for preference changes. Please contact us promptly if you discover an order-entry error: changes or cancellations may be possible before production begins but cannot be guaranteed once manufacturing has started.

Digital PDF guides and printables

Digital purchases are delivered electronically and are generally final after successful file delivery or access, except as required by law. If a link is broken, your PDF is missing, the file is corrupted, or you received the wrong download, we will help provide a working copy or an appropriate remedy, including a refund if we cannot fulfill the order.

How to request help

Email nikobear1028@gmail.com or use our Contact Us page. Include your order number and the nature of the issue; include photos for physical damage, defects, or incorrect items. Do not mail items to a print provider or another address without instructions. Most confirmed defect reports can be reviewed using photos. If a physical return is required for a verified defective or incorrect product, we will arrange instructions and cover reasonable return shipping required for that claim.

Approved refunds and customer rights

Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post a credit. This policy does not limit any mandatory rights under applicable consumer-protection law, including rights relating to defective, misdescribed, or undelivered goods.

Last updated: October 24, 2026.